Thirty days to live with your piece. If it is not right for the room, send it back. No restocking fees and no awkward questions.
The short version
- 30 days from the day your order is delivered.
- Items must be unused, undamaged and in their original packaging.
- Refunds are issued to your original payment method within 5 business days of the item reaching our warehouse.
- Faulty or incorrectly supplied items are always collected and refunded at our cost.
How to start a return
Open a return from your account area or contact our team with your order number. We will email you a returns label for parcel items, or book a collection slot for large furniture.
Return collection costs
| Item type | Return cost |
|---|---|
| Decor, lighting, small accessories | Free prepaid label |
| Large furniture collection | $99 deducted from your refund |
| Faulty, damaged or wrong item | Free – we cover everything |
What we cannot accept
For hygiene and safety reasons we cannot accept returns on mattresses or bedding once the sealed packaging has been opened, on made-to-measure or custom-finished pieces, or on clearance items marked as final sale. This does not affect your statutory rights.
Cancelling before dispatch
Contact us as soon as possible. If your order has not yet been dispatched we will cancel it and refund you in full, usually the same day.
Last updated July 2026. Questions? Talk to our team – we reply within one business day.