The questions our design advisors are asked most. If yours is not here, our team replies within one business day.
Ordering
Do I need an account to order?
No. You can check out as a guest. Creating an account simply makes it easier to track orders, save a wishlist and start a return.
Can I change my order after placing it?
Yes, as long as it has not been dispatched. Contact us with your order number and we will amend or cancel it.
Do you price match?
We price our pieces directly and keep margins honest rather than running constant discounts, so we do not price match. Sale reductions are genuine and time limited.
Delivery
How much is delivery?
Standard tracked delivery is charged at a flat rate per order and is calculated at checkout before you pay. See Shipping & Delivery for the current rates.
Where do you ship?
We ship to addresses in Canada and the United States. Delivery is to your door by the carrier handling your order.
How long will my order take?
Orders are processed within 1 to 2 business days, then delivery usually takes 7 to 20 business days depending on your address and the size of the item.
Products
Will it fit through my door?
Every product page lists both assembled and packaged dimensions. Measure your narrowest access point first. If you are unsure, send us a photograph and your measurements and an advisor will confirm before you buy.
How accurate are the colours shown?
Product photography comes from the maker. Screens vary, so treat colour as a close guide rather than an exact match, and check the material details listed on the product page.
Is assembly required?
Most seating arrives with only the legs to attach. Beds, desks and storage require simple assembly, and full instructions plus the correct hardware are included in the box.
Payment and security
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay and Google Pay, processed by Stripe. Card details never touch our servers.
Is the site secure?
Yes. The whole site is served over encrypted HTTPS and payments are handled by a PCI-DSS Level 1 certified provider.
Returns and after-sales
How long do I have to return something?
Thirty days from delivery. Full details on our Returns & Refunds page.
Does ZOYA offer a warranty?
ZOYA does not offer a multi-year guarantee. We cover anything that arrives damaged, faulty or not as described within 30 days, and beyond that cover depends on the individual manufacturer. Full details on our Quality & After-Sales page.
Last updated July 2026. Questions? Talk to our team – we reply within one business day.