ZOYA is a curated furniture retailer. We do not manufacture our pieces, and we will not promise a multi-year warranty we cannot stand behind. What we do promise is straightforward and we fund it ourselves.
What ZOYA commits to
- Arrives as described. Every product page lists the dimensions, materials and finish taken from the maker’s own specification. If what arrives does not match what we published, that is our error and we put it right.
- Damaged or faulty on arrival. Tell us within 30 days of delivery, with photographs, and we will arrange a replacement or a full refund at our cost.
- 30-day returns. Change of mind is fine within 30 days of delivery, on the terms set out on our Returns & Refunds page.
What we do not offer
ZOYA does not offer a two-year or any other multi-year guarantee. Beyond the 30-day window above, cover depends on the manufacturer of the individual piece. Where a maker provides its own warranty, we state it on that product’s page. Where no manufacturer warranty exists, we say nothing rather than invent one.
Your statutory rights
Nothing here reduces the rights you already have. In Canada, provincial consumer protection and sale-of-goods legislation implies that goods are of merchantable quality and fit for their described purpose. In the United States, comparable state-law implied warranties apply. Those rights stand on their own, whatever this page says.
Making a claim
Email info@zoya.click or call +1 437 253-5046 with your order number and clear photographs. Our advisors are available Monday to Friday and we aim to respond within two business days.