Every ZOYA order is tracked from the moment it is picked to the moment it reaches your room.
If you have an account
Sign in and open your orders. Each order shows its current status and, once dispatched, a live tracking link.
If you checked out as a guest
Your dispatch email contains a tracking link. If you cannot find it, contact us with your order number and the email address you used and we will resend it.
What the statuses mean
| Processing | Payment confirmed and your order is being picked. |
| Dispatched | Your order has left the warehouse and tracking is live. |
| Out for delivery | Arriving today, within your booked window. |
| Completed | Delivered. Your 30-day return window starts now. |
Delivery running late?
Large furniture occasionally moves by a day or two while it clears the delivery hub. If your estimated window has passed, contact us with your order number and we will chase it and come back to you the same day.
Last updated July 2026. Questions? Talk to our team – we reply within one business day.